• Official retailer game codes
  • Direct download delivery*
  • Secure shopping and payment
Warhammer II


Account

You can use a Dreamgame account to keep track of all your orders in our webstore. An account also allows you to save and collect bonus points based on every purchase you make.

Click on ‘my account’ in the top menu. Then click on ‘make account’ on the account page. You want to make an account right now? Click here.

It is not possible to remove your Dreamgame account personally due to safety concerns. If, for whatever reason, you wish to delete your Dreamgame account, please contact our customer support.

You can log in your Dreamgame account by clicking on ‘login’ in the top menu. Proceed to enter your name and password and lick on ‘log in’. Click here to log in.

If you forgot your Dreamgame account password, you can easily request a new password. Click on ‘login’ or ‘my account’ in the top menu. On the account page, click on ‘forgot password?’ and procees the described steps. Need a new password?

Make sure you are logged into your Dreamgame account. When you are on a product page, click on ‘add to wish list’ to add a product to your wish list. You can find this text under the green button ‘add to cart’.

You receive a bonus point for every $10.00. 1 bonus point can be exchanged for $0.10 discount on purchase of a new game.

Make sure you are logged into your Dreamgame account. Add the game you want to buy to the shopping cart and proceed to the checkout. A slider on the checkout can be used to determine how many bonus points you want to exchange for discount.




Support

Via live chat on the website, per email via support@dreamgame.com, via telephone on +31553124766, or with a direct message on Facebook. You can find a complete overview here..

Our working hours are weekdays between 9:00am and 5:00pm CET.

For best results, contact us in English or Dutch.

If you are having troubles activating your game key then we are here to help. Although we might be able to assist with other issues regarding your game, this isn’t always the case. If you are experiencing technical issues with the game itself, it’s best to contact the publisher of the game.




Game keys

A game key is a series of numbers and letters which can be used to activate a game. Want to know more?

Many software companies choose to send game keys rather than CD’s. Among a variety of reasons are the cost of shipping, the inflexibility of a CD in terms up product updates, and the delivery time. Often modern games can only exclusively be bought as a game key.

This depends on the game and publisher of the game. Most used programs for activation are Steam, Uplay, Origin and Battlenet. The method of activation is always shown on the product page.

If you don’t own a Dreamgame account you can only find your game key in the product mail. If you have a Dreamgame account, you can also find your game key here.

Some games don’t need a game key for activation. This is only the case with a very limited number of games. If you feel that this isn’t right and you do need a game key, contact our customer support.

No. A game key can only be used to activate a product once. However, if you activate your game through a program like Steam, it will be added to your Steam account as your game. This means you can always reinstall the game.

Not yet, but we are working on it!

We only sell game keys on dreamgame.com/us that can be activated in North America. If you are looking for keys for Europe, you can use our .com website.

This depends on the game. Generally, you can find the download and installation instruction of a game in the product mail. Having troubles still? Feel free to contact us.




Payments

Currently it’s only possible to pay with a creditcard in the United States. We do offer specific payment services for certain countries. You can find the full list of payment methods here.

Not yet, but we are working on it!

It may happen that a payment fails for whatever reason. In that case, no costs will be billed to your account and you can just place a new order. If you believe that costs have been billed even when it says a payment has failed, feel free to contact our customer support.

It is not possible to return and refund delivered game keys, it doesn’t matter if these keys are used or not. Make sure you select the correct game for the correct platform before you order your game.

Due to safety concerns it’s not possible to order more than one game at a time. However, it is possible to place multiple orders on the same day.

Click on the product page on the button ‘Add to cart’, then click on ‘Proceed to checkout’. Enter the required fields, accept the terms and conditions, and choose a method of payment. Now follow the necessary steps to complete the payment.

Absolutely not. All data is encrypted and only used by the payment provider to charge the cost of the game.




Orders

After payment, you will receive your game key within 5 minutes on the email address provided in the payment information.

It can happen that a game key ends up in the spam or marketing folder. If this is not the case, contact our customer support.

No. We are an exclusive and official retailer of game keys which can be used to activate a game.




Steam

Most games use platforms of third parties for activation. Steam is by far the most used platform. The advantage of Steam and a Steam account is that games are added to your account and can always be installed from here. Consider it a digital ‘bookshelf’ for your games.

Visit the Steam website and click on ‘Install Steam’. Open the downloaded file called ‘SteamSetup.exe’ and follow the installation instructions

Visit the Steam website and click on ‘Join Steam’. Follow the registration instructions.

Open the Steam client on your PC (not the website). Click on the button ‘+Add Game…’ in the bottom left corner and select ‘Activate product on Steam’. Click on ‘next’, accept the term, enter the game key and click on ‘next’ once more. Your game is now activated!

Open the Steam client on your PC (not the website) and make sure you have activated the game. Click in the Steam client on ‘Library’ and select ‘Games’. Chose the game in your library that you want installed, select this game and press ‘Install




Other

Check the ‘System Requirements’ section on the product page and see if your PC meets the minimum requirements

Unfortunately, this is a very common problem which we cannot solve for you. If this is the case, you should contact the Rockstar support. They can look into your Social Club account and see what went wrong and how to solve it. Luckily, we are an official retailer, which means you are entitled to Rockstar support. Need Rockstar support?

Dreamgame is an official retailer of game and software keys, founded in 2013 in the Netherlands. Want to know more?

No problem! Just contact our customer support.