This page was last modified on May 22, 2018.
Privacy and security
Your personal data. If you want to order a code with us, you leave personal data. We can imagine that you would like to know why we ask for your personal data and what we do with them. We would like to tell you about this. If you still have questions after reading this, please let us know through the customer service.
Dreamgame attaches great importance to the securing of your personal data. Dreamgame has therefore taken appropriate technical and organizational measures to secure your personal data against loss or any form of unlawful processing. For example, we always use a secured (SSL) connection during the ordering process and when we transmit contact forms. In case we share your data with a third party, we require that this third party treats your data just as carefully as we do ourselves and only uses the data for the agreed purpose. If you feel that this is not happening, please let us know. Here below, you’ll read why and when we share your personal data.
We often use your information to make your shopping experience as personal as possible. For example, we use data from previous orders, your IP address and your surf and search behaviour stored in cookies. You can read more about cookies below.
What else do we do with your data?
We use your data for different purposes. After this you can see which purposes they are. We use data we received from you but also data we collected ourselves, for example data about your visit to our website.
To deliver an order
To deliver your order, we need your name, email address, address(es), payment details and sometimes your telephone number. Besides that, these data allow us to keep you informed about your order. If it’s required for an order, we also share your data with third parties, for example with delivery services or with our distribution centre. And if you order through Dreamgame from an external supplier, we will share your data with this supplier. We require from our external suppliers to treat your data just as carefully as we do ourselves.
When you create an account, we store the following data: your name, address(es), telephone number, email address, delivery and payment details. That’s convenient because then you don’t have to enter these data every time again. We also store data about your previous orders so that you can easily access them.
You can either call us or send an email. In order to be able to help you quickly with questions, we use your data and we take notes that we save. Practical if you call us on another occasion. Data about the telephone conversation with you are recorded and an email is also saved. In this way, you help us in analysing and improving our services. Sometimes we use a third party to answer your questions, they might use your data for that.
Sometimes we use a third party to carry out repairs on products that you have purchased from us. That third party can use your data for that. Here as well, we require that they handle your data just as carefully as we do.
You can sign up for our various newsletters. In this way you stay informed of our offers, promotions and our news. If you don’t want to receive any more newsletters from us, you can unsubscribe by removing the tick at Newsletter in your account overview.
We always welcome reviews, just like our other customers. For this, we use the services of Yotpo. After a successful order, you will also receive an email in which we ask you if Yotpo may invite you to give a review. If you select no here, you will not receive an invitation at your email address. If you want to write a review directly, we ask for your email address and you can enter a name. An email will be sent to the email address asking you to confirm that you are who you are. When writing a review, your first name will be shown on the Dreamgame website. We keep track of who writes which review.
If you take part in an action or a contest, we will ask you for your name, address and email address. In this way we can carry out the contest and announce the prize winner(s). We also measure the response to our advertising campaigns.
We follow cookies and your IP address, but also your previous orders and your interests which we know because we asked you. In addition, we and our advertising networks and media agencies can show you ads. These ads are selected on the basis of your previous visits to our websites and the websites of third parties. We and our advertising networks and media agencies collect your surfing, searching and buying behaviour with cookie techniques, your IP address and the advertising number that is linked to the device you are surfing with.
Improvement of our store and services
We are constantly improving our services. That is why we might use your data to ask you if you would like to participate in a no-obligation customer or market research. Sometimes third parties carry out that research for us. In that case, we share your email address with that third party. The third party must of course also comply with our privacy rules. For example, your email address must be deleted after the research. We also use Google Analytics for this, so that we can see what people like, but also when people distance themselves.
Dreamgame spares no effort to investigate, prevent and combat fraud. To achieve this, we use customer data. In case this should be required, we share customer data with the government.
Business customers and partner program
We also store data from the contact person of our business customers and partners. If these data are personal data, we treat them just like those of our other customers.
What do we not do with your data?
We will never use your personal data to show you different prices than to other customers. Everyone sees the same prices. In addition, we will never sell your data to third parties.
Are your data not correct or do you have other questions?
If something is not correct, do you want to have access to your data or would you like to have your data removed? Please contact our customer service. We are ready to help you.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|System cookie to identify if the current user is logged into the website.
|A security feature to help protect against cross-site request forgery.
|This is used to identify you as a unique user.
|Ensures the functionality and usability of the page and is used to track errors.
|Ensures the functionality and usability of the page and is used to track errors.